If you've encountered a malfunction or issue with your SolarEdge system, it's important to provide us with as much information as possible so we can assist you efficiently. Follow the steps below to report the issue in detail.
Before reporting a malfunction, please verify if your SolarEdge device is still covered under warranty. You can check your warranty status by referring to your purchase documentation or logging into your SolarEdge account. If your system is still under warranty, our team will guide you through the next steps for a warranty claim.
please verify if your SolarEdge device is still covered under warranty
This is a unique identifier for your system and can be found on the inverter label or through the SolarEdge monitoring portal. Enter this ID to help us locate your system's details quickly.
Use the reference number provided to you when the case was created
To help us resolve your issue quickly, please provide the following essential details:
Your name for identification and communication purposes
SolarEdge Site ID: A unique identifier for your system, found on your inverter or monitoring portal.
Photos or Screenshots: Upload images of error codes, monitoring app data, or the system components (optional but helpful).
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